Privacy Policy

Effective: May 15, 2026

1. Introduction

Victory Behavioral Healthcare Services (“we,” “us,” “our”) is committed to protecting your privacy.

This Privacy Policy describes:

- What personal information is collected,

- How it is used,

- Whether and how consumers’ opt-in information is shared.

By using our website or services, you consent to the practices described below.

2. What Personal Information We Collect

We may collect the following categories of personally identifiable information:

- Contact information: name, email address, phone number, billing/shipping address.

- Device & usage data: IP address, browser type/version, device type, pages visited, date/time stamps.

- Service data: details you provide when requesting quotes, scheduling cleanings, or paying for services.

- Mobile data: your device ID, mobile carrier, and location when you access our services via mobile.

3. How We Use Your Personal Information

We use collected information to:

1. Provide and fulfill services – process bookings, payments, estimates, scheduling.

2. Enhance user experience – personalize content and optimize our website.

3. Communications – respond to inquiries, send updates, confirmations, reminders.

4. Marketing – email/SMS promotions and offers (only with your consent).

5. Operational & legal – fulfill contracts, comply with legal obligations, detect/prevent fraud.

4. Opt-In Information & How It’s Shared

If you opt in to receive marketing communications (emails, SMS, etc.):

- We will only share this data with third-party service providers (e.g. email or SMS platforms) for the sole purpose of sending messages on our behalf.

- No mobile opt-in or text message consent will be shared with third parties or affiliates.

5. Cookies & Tracking Technologies

We use cookies, web beacons, tags, and scripts to:

- Support essential site functionality;

- Remember preferences;

- Analyze site performance and usage.

You can control cookies via your browser settings.

6. How We Store & Protect Your Data

Your information is stored securely on encrypted servers and accessed only by authorized personnel and service providers who follow this Privacy Policy. While we use industry-standard safeguards, no system is completely secure.

7. Data Sharing & Disclosure

We may share your information with:

- Service providers: for analytics, communications, and payment processing.

- Affiliates/business partners: only when necessary to fulfill services (e.g. subcontractors), always under confidentiality terms.

- Legal authorities: to comply with legal requirements or to protect rights and safety.

We do not sell or lease your personal info to third parties.

8. Retention of Your Data

We retain your personal information only as long as needed for business purposes, legal obligations, dispute resolution, fraud prevention, or as required by law.

9. International Transfers

Your data may be transferred and processed in countries outside the U.S. We ensure standard contractual protections or lawful transfer mechanisms are in place.

10. Your Rights & Choices

You may:

- Opt in or out of marketing communications anytime via links or reply commands (“STOP”).

- Access, update, correct, or delete your personal information-contact us at the email below.

- Control cookies through browser settings.

11. Changes to this Policy

Any changes will be posted here, and if materially significant, we'll notify you via email or website notification, updating the “Last Updated” date.

12. Contact Us

For questions or privacy requests, please reach out:

Victory Behavioral Healthcare Services

Email: victorybehavioralhcs@gmail.com

Phone: (443) 720-0393

Address: 9405 Liberty Rd, Randallstown, MD 21133, USA